We want to update from cloned issue to original issue

Prasad_Biddika

Hi, thanks for your support,

 

We have cloned issues in "ABC" project, and original issues are in "XYX" project.

Can we update 

Example: when user update any field or he work on any ticket in project "ABC"

the same changes should reflect in original ticket in 'XYZ" project. 

Can we implement this using Automation for Jira? please help with the same.

Thanks

Trudy P Claspill

Hello @Prasad_Biddika 

What version of Jira Data Center are you using?

It is possible to create Automation Rules that can copy updates from one issue to a linked issue. However, you have to specify in the rule which fields you want to monitor for changes. And you also need to specify which fields in the destination issue should be updated. There is no step or function that will simply copy any change in any field to the corresponding field in another issue.

You could create a rule that monitors multiple fields for change, and then updates all of those fields in the destination issue regardless of whether there actually was a change.

 

 

If there are other updates that you want to bring across, like Comments or Work Logs or Transitions, the rules to copy that information would be different.

The rule Scope would also have to include both the source and destination project. Multiple project scoped rules can be created only by Jira Administrators.

 

Do you really want to overwrite the data in the original issue with data from the clone? What if the original issue has been cloned multiple times?