SSO login issue

Rilwan Ahmed

When I setup inbuilt SSO for our Jira software DC 8.20.27 version and try to login, the page displays "Something went wrong, We couldn't log you in. This may be for a variety of reasons. We suggest trying again."

We use Oracle Access management.

In the logs, it throws below error. anyone faced same issue or any suggestion how to solve this ? 

Received an invalid SamlResponse: com.atlassian.plugins.authentication.impl.web.saml.provider.InvalidSamlResponse: Received invalid SAML response: The status code of the Response was not Success, was urn:oasis:names:tc:SAML:2.0:status:Requester -> The AuthnRequest could not be validated

Browser logs:

Request URL: https://XXXXXXXXXXX/jira/plugins/servlet/samlconsumer

Request Method: POST

Status Code: 400 Bad Request

Mahima_miniOrange

Hi Rilwan,

There are a few reasons why this might be happening. Check the following to get to the root cause:

• The SAML request format might be incorrect.
• The SAML request timestamp might be incorrect.
• The SAML request audience parameter might be incorrect.
• There might be incorrect SAML configurations.

I hope this helps. I am from miniOrange, one of the top SSO vendors in the Atlassian Marketplace. You might want to take a look at our SSO app, which offers advanced features and 24/7 support. We can also schedule a demo for you if you're interested.

Best regards,
Mahima