I think my account is inactive

Question

from what I've read in the forums, it looks like my account may be inactive due to years of inactivity.   This is the error I'm getting:

We couldn’t log you in You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

I have tried resetting the password, deleting my cookies, trying different browsers, rebooting, nothing has worked.

Patrik S · Answer

Hey @Thao Vo ,

thanks for reaching out!

I've also set your account back to active, as it was dormant given the long period of inactivity.

In the future, we suggest posting a new question with your issue, as we might miss the notification if you respond to someone else's question.

Thank you, @Thao Vo !

Patrik S

Thao Vo_dsb2xo · Answer

I have faced this issue when logged into Bitbucket. Could you please help solve this issue? Thanks,

The issue displays an error:

"We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Patrik S · Answer

Hello @Brady Candell ,

thank you for reaching out!

Your account was indeed inactive in the backend, as it had not been used for a while.

I've just set it to Active again, so you should be able to sign in successfully now.

Could you try again and let us know if it works?

Thank you, @Brady Candell !

Patrik S