Jira source users are not synchronised in target Jira

V N Raju Vallabhaneni_pod0j0

I Migrated source Jira postgresql DB users to target Jira postgresql DB by CSV import. After completion of this migration i didn't get the users full name, jira software users and Jira internal directory synchronisation. I am not able to edit this migrated users. Kindly help me with this. Can I add customized user full name column, user directory columns in both Source and target DBs to get this users synchronisation.

Tinker Fadoua

Hi @V N Raju Vallabhaneni 

Welcome to Atlassian Community!

it is not recommended to make change to the DB. Here are some links to Atlassian documentation to start with:

• https://confluence.atlassian.com/jirakb/how-to-enforce-full-synchronization-between-jira-and-your-user-repository-1295815048.html
• https://confluence.atlassian.com/adminjiraserver/migrating-users-between-user-directories-938847059.html

Let me know if you need more documentation.

Best,

Fadoua