Service Desk, Confuence and Software licensing

tyrongower

Hi, 

We are looking at purchasing Service Desk, Software and Confluence. We are a team of 16 people. 

All 16 will need access to service desk to create, work on and close issues, 10 will need access to Software and all will need access to Confluence.  Am i right in saying we would need the below licenses? 

JIRA Software - 25

JIRA Service Desk - 25

Confluence - 25

 

We want to create a customer knowledge base for users of our software using Confluence, and have the auto search work when creating Service Desk requests. Our software is not something on the public domain so we would want users to authenticate before  viewing content. 

For this to work would we need to purchase confluence licenses for every one of our customers users?  Or can you assign read only access to users? The product quickly becomes unaffordable if we need to licence all of our customers as well. 

 

Ravi Sagar _Sparxsys_

1. Your understanding about licenses is correct.
2. In confluence for viewing content users won't need license. People can view the content if your confluence is on a public domain accessible via internet. They don't need to login. However if you want people to login to confluence first then only they can access the content then in that case you would need licenses for all the users who would login.