Automation for JSM Assets - JSM

Question

Good Day

I am a total beginner with JSM and JSM Assets, so excuse me if some questions are for dummies :)

I have actually created our jsm asset schemas for Hardware, Business Partners, Employees. In the Assets everything is linked and referenced fine and everything looks good. The Objects Employees are all linked with their Atlassian ID.

I have created the custom field and am able to search for the laptop of an employee in his created ticket and can add it manually.

But i do not have an clue how to proceed now with an automation. I like to keep it simplest possible. So my idea is to trigger the automation for each issue.reporter and the grab the informations from the assets laptops and link it to the custom field in the jsm ticket.

I appreciate for your ideas and help.

Thank you in advance

J

JZD · Answer

Hi Rick

Thank you four your answer. Will try tomorrow when i am back at work.

So it looks that my idea with the aql for the devices in the custom field and the following automation was thought from the false perspective.

Rick Westbrock · Answer

Editing an Assets field requires that you use a valid AQL query so I think you may need an Assets field for the Employees object type on your issues. From there your edit issue fields action would use an AQL query something like this:

objectType = Laptops AND "Assigned User" = {{issue.Employee}}

JZD · Answer

Additonally here the attributes for Objects Laptops

Customn Fiel Config

And automation i tried today

Audit Logs