Unable to Find Jira Projects in Jira Product Discovery Integration

Question

Hello community,

I'm encountering an issue while attempting to integrate my Jira project with Jira Product Discovery. Despite following the integration steps diligently, I'm unable to locate my Jira projects within Jira Product Discovery.

I've ensured that both platforms are properly configured and that I have the necessary permissions. However, when I navigate to Jira Product Discovery, I cannot find any of my Jira projects listed there.

Could someone please guide me on how to troubleshoot this issue or provide any insights into why my Jira projects might not be appearing in Jira Product Discovery?

Thank you in advance for your assistance.

Carlos Garcia Navarro · Answer

Hmmm. Can you do this?

https://support.atlassian.com/jira-product-discovery/docs/link-an-idea-to-a-jira-issue/

And do you have a screenshot to show what you see? Thanks!

oscar.torres · Answer

Hi @Carlos Garcia Navarro

Thank you for the warm welcome! I've checked my permissions within my Jira project, but unfortunately, it seems that with the Free plan, I don't have the ability to adjust permissions for "Link issues" or "Browse projects". It appears these specific permissions might not be available in the Free plan for Jira.

Given this limitation, could you please suggest an alternative approach or workaround to ensure I can integrate with Jira Product Discovery? Any guidance you can provide would be greatly appreciated!

Thank you for your understanding and assistance!

Carlos Garcia Navarro · Answer

Hi @oscar.torres ,

Welcome to the Community! This can happen if you're missing the "Link issues" or "Browse projects" permission. Can you please double-check that you can browse and also link issues from a Jira issue in the project that you're trying to integrate with JPD?