Create Sprint button is missing from Backlog screen

Question

I have a brand-new instance of Jira Data Center that was installed this morning. I have Administrator privileges to the DC instance. I create a scrum software project and added myself as a Project Admin. I also made sure that all of the permission schemes were set up correctly.

I created a single issue in the project. This is what I have observed:

1. I re-indexed the new instance before starting.

2. The issue does not appear on the Backlog screen.

3. There is no "Create Sprint" button on the backlog screen.

I have been battling this problem for nearly a week and I have researched the Jira documentation, knowledge base and Atlassian Community thoroughly.  Has anyone else ever seen this issue before? If so, what was the root cause and the fix?

Sean McConell · Answer

Check your filter, It does not work if your pulling from multiple projects. It only works for a single project in your filter.

Tammy Lanius_6zrfyg · Answer

Hi Pablo,

We have figured out that the SSL certificate is causing the issue. Unfortunately, Atlassian does not support these types of problems so we have had to figure this out on our own. We are working towards a solution now.

Thanks for your response!

Tammy

Pablo V. · Answer

Thanks for clarifying this. I might have misunderstood the initial description.

This is a really strange situation. The only basic way to reproduce the behavior or to prevent the creation of sprints is to modify the Manage Sprints permission.

I know you reviewed the permissions, but it could be worth double-checking using the Permission Helper to ensure the Manage Sprints permission is OK for the relevant Jira user.

The example below is for the test I've made. I hope this helps you in any way.

- Pablo