The user selection (single user) generates errors for letters a,e,m,r

Question

The user selection (single user) generates errors for letters a,e,m,r. I use a custom field in several projects that selects a user. As soon as I enter the letter A, E, R or M in the selection field, I get an error message: "The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation."

Otherwise it works with another letters.

There is no permissions problem. Jira Global permissions is set for Browse Users to Anyone on the web.

And I see a error in the ScriptRunner App: if I try to select a user in a dropdownbox "Error searching"

Can You help me?

Best regards Sebastian

Nicolas Grossi · Accepted Answer

@Seba Greg Welcome! You might contact the vendor: https://marketplace.atlassian.com/vendors/81/adaptavist to explain your case.

Nicolas

Seba Greg · Accepted Answer

After check the JIRA log files, I found the error. There is one old user with wrong ID in the SQL database. Alter fixing the ID, i have no error anymore.