How to include hyperlink to JIRA issue with email response via automation

Question

I am trying to send an email notification when a JIRA issue is created that is unassigned.  The email notification works however when I receive the email, I am able to get the issue key to generate however it is not displayed as a hyperlink.    I am using JIRA Server not cloud.

Is there a way to do this without writing html (which I do not know how to write).  Thank you!

Koushik Kadambala_u2e0wc · Answer

Hi Kathy, You might want to try this - If you're using the Send Email action, you would just include something like this in your email body: {{issue.key}}

Vijay Dadi_b69v44 · Answer

use it like

[{{issue.url}}] OR

[{{issue.key}}|{{issue.url}}]

The [] around links are optional in the case you do not want to use any alias for the link.

This should do the magic !

Kathy Wahler · Answer

Thank you, while this does show the complete url it is still not the actual hyperlink in the email.