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Gadgets failing (_MSG_.gh.gadget ) after Jira migration

rahul_bhardwaj

We migrated from an old JIRA box to a new JIRA server with following changes:

from 6.4 to 7.1
JIRA - Haproxy setup
SSL termination on Haproxy
New Base url for JIRA (new Production domain)

After migration of data from old JIRA server to new Jia server the Gadgets are failing to display for all Dashboards (_MSG_.gh.gadget **)

I am referring this link but couldn't reach to any solution yet https://confluence.atlassian.com/jirakb/how-to-fix-gadget-titles-showing-as-__msg_gadget-813697086.html

Thanks

Rahul

Accepted answers

All comments

Nic Brough -Adaptavist-

There is something on the Haproxy preventing JIRA from talking to itself. (In my case, I didn't have client certificates installed on JIRA so when it went out over the proxy and came back in, it couldn't reach itself)

Have you worked through every scenario on the document you mention? Could you check the log file for errors?

rahul_bhardwaj

Little more detail of the setup:

Multiple Tool services using haproxy. JIRA is one of them.

Valid certificate signed by Geotrust on Haproxy configured using SNI for each services.

JIRA links:

JIRA external url (via haproxy) :https://jira.devops.boots.co.uk

JIRA internal url : https://jrap01.corp.internal:8443

Connection flow is

Browser ---443 ---> Haproxy -----8443 (https) ---->Jira

So far have run these test from JIRA server against the external

Little more detail of the setup;

Multiple Tool services uses haproxy. JIRA is one of them.

Valid certificate signed by Geotrust on Haproxy configured using SNI.

JIRA links:

JIRA external url (via haproxy) :https://jira.devops.boots.co.uk

JIRA internal url : https://jrap01.corp.internal:8443

Connection flow is

Browser ---443 ---> Haproxy -----8443 (https) ---->Jira

So far have run these test from JIRA server against the external link:

SSLPoke - Passed

httpclienttest - Passed

[root@jrap01 ~]# /opt/atlasian/jira/jre/bin/java SSLPoke jira.devops.boots.co.uk 443

Successfully connected

[root@jrap01 ~]# /opt/atlasian/jira/jre/bin/java -jar httpclienttest-1.0.jar jira.devops.boots.co.uk:443

HTTPClient: Connection Successful tohttps://jira.devops.boots.co.uk:443

Application links creation (Bitbucket and Confluence external) - Passed

JIRA with Port forwarding - NA

JIRA with broken Application link - No

JIRA with broken proxy configuration - Not sure

Configured with Apache in front with Basic Auth password - NA

Nothing in jira_home/log/atlassian-jira.log against the gadget errors or message.

Thanks

Nic Brough -Adaptavist-

What is the base url for JIRA and have you imported the certificates you need into the keystore?

rahul_bhardwaj

8I was unable to post more than 2 comments yesterday. Here is the reply to your last question :

Base url is https://jira.devops.boots.co.uk

And yes the certs are imported to Jira java key stores. .I belive that's why SSLPOKE and httpclient test above are working fine from Jira server command line shown above.

Thanks

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