OnDemand export space takes F O R E V E R ... and then crashes out / hangs indefinitely

Question

If I try to normal export a space to PDF - with subpages (694 total) - it hangs on the 4th page, with the time remaining just continuing to increase (at 4 hours, I kill it.)

If I try to normal export a space to HTML - it stays at "Starting" for half an hour...at which point, I kill it.

Let's not even discuss a custom export.  There's no way I know of to determine if these processes are still running or not.  I did a reindex 2 days ago, so that's not it.

Does this work on OnDemand?

Zubin Irani · Answer

It is very likely that the OnDemand instance is running out of memory. We noticed a similar problem, but on JIRA - while importing a project into an OnDemand instance, it worked well until the import progressed to 90% and then continued to hang. Needed Atlassian support's help to finish the import.

Contact Atlassian support - they are very responsive, especially for OnDemand tickets.

Harry Chan5 · Answer

There's likely not enough memory allocated to the OnDemand instances for such exports. I'd contact support asking for a temporarily memory increase or something, but these operations all require restarts / downtime.

Lee Correll · Answer

actually, "kill it" is a misnomer.  I just close the browser window.  From what I can tell, because performance then tanks, the process continues.  I don't know how to - or if I can - kill it.