How to comment an issue for reporting the linked issue

Question

Dear ALL,

I would like to create an Automation Rule that, as an issue is linked to a blocking issue, will add a comment to the destination issue in order to display the source issue number.

See please attached my tentative rule code.

Thanks in advance, Vincenzo.

vincenzo.spatafora · Answer

Hi @Alejandra Rosales,

thank you very much, it's working now, cool.

And how do you manage to show in your comment also the status of the Jira keys? So, BACKLOG for TEST-170 and IN PROGRESS for TEST-37?

I have used your syntax in my rule and here the comment you get:

Thanks, Vincenzo.

Alejandra Rosales · Answer

Hi @vincenzo.spatafora !

To achieve your goal, you can enhance your existing rule by adding a variable to store the current issue.key. Here's how you can do it:

By storing the issue.key in a variable, you can easily reference it in your comments.The result will look something like this:

Let me know how it goes and if you have any more questions!

Regards,
Alejandra
ServiceRocket Apps Support