Commits not showing under the development section after migrating Bitbucket to the cloud

Question

We migrated our Bitbucket server instance to the cloud. After the migration we are not seeing the commits under the Development sections of Jira.

In Bitbucket: Our Workspace Setting / Jira is pointing to our Jira Cloud instance.

In Jira under Products / DVCS Accounts our Bitbucket Cloud workspace and all repositories are showing.

Paul Palasti · Answer

Hello Syahrul,

Support ticket was created prior to posting on the community site. I posted here to see if anyone in the community is experiencing similar issues.

Syahrul · Answer

G'day, @Paul Palasti

Can you please raise a support ticket in our Support portal? I suspect your Bitbucket may still point to your old Jira server rather than your Jira cloud, so it's not linking the commit correctly.

We may need to investigate it further to verify, and we would appreciate it if you could create a support ticket with us.

Regards,
Syahrul