Custom field JSON Automation not populating field

Question

Using automation to fill my custom fields when creating tickets.

{
"fields": {
"customfield_14002": "User Induction/Laptop profile setup"
}
}

This doesn't cause a failure the ticket is still created but the custom field doesn't populate. Use the same for other values which do work. I assume it is because of the forward slash, is there something I'm missing?

John Funk · Answer

John Funk · Answer

But why are you using JSON and not just using the field in the Edit Issue?

Mark Jeavons · Answer

Hi John,

I use the JSON as when this custom field is added as a field to populate in the automation I get the following:

This is a dropdown single selection field. It works with other options that are just words in automation but if it contains a forward slash it fails to populate and I need to update the field manually after the automation has created it.