How do I create automations based on the ticket changing priority?

Connor Christian

The title may not be very clear - I have automations for P1,P2,P3 issues on creation, however, if a P3 issue was to become a P2 issue and we had to change it, it would obviously not apply the priority automations relevant to that priority. I'm looking for a way to setup automations based on changing a priority.

An example - A P3 issue is now P2 in importance. Now, I need to have a clone automation for the ticket that has become P2 (In the Priority Field). 

Is this possible? It sounds relatively easy in theory, but I can only see automations based on ticket creation, or changing field values and this is where I'm struggling. 

Thanks

Joseph Chung Yin

@Connor Christian -

Welcome to the community,  In Automation Rule setup, you can use "Field value changed" triggering event and focus on the "Priority" field.  After the triggering event, you will need to use {{smart values}} condition to establish the value change.  Lastly add your action step for cloning the issue.

 

Hope this helps.

Best, Joseph Chung Yin