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Is it possible to assign a Delivery Ticket when importing Ideas into Jira Product Discovery?

Robby Keefer

Is it possible to assign a Delivery Ticket when importing a new Idea into Discovery?

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Pieter Helsen

Hi Robby,

Could you elaborate on what you're trying to achieve?

Are they existing Delivery Tickets? or do you want to create a new one?
How are you importing the Idea?

Tanguy Crusson

Hi Robby, you should be able to do that: when you add a delivery ticket to an idea it creates a link between those 2 Jira issues with a a specific link type "implements/is implemented by"

You can import those via a CSV import: https://community.atlassian.com/t5/Jira-questions/Linking-issues-from-a-CSV-import/qaq-p/2579648

Robby Keefer

Hello Pieter,

Are they existing Delivery Tickets? or do you want to create a new one?
- There are existing Jira Epics or Stories, I want to Add a Delivery Ticket when creating a new Discovery Idea.
How are you importing the Idea?
- .CSV Import

I am trying to migrate a series of Jira issues into Discovery via the External System Import process (CSV Import). When a new Discovery Idea is created, I want to also create a link it to the related Jira Epic/Story as a delivery ticket. I have the Jira Issue Key, but have not had any luck adding a delivery ticket when creating a new Idea via the CSV Import.

Robby Keefer

Hello Tanguy,

In the CSV import process, I don't see a way to set the specific link type "implements/is implemented by". There is an option for "Link "Discovery issue link" but that does not show a delivery ticket after importing a new Idea.

Tanguy Crusson

Hi Robby, I tried a few different things and found one way to make it work with manual work. Basically you need to first import the ideas, and then import the issue links separately:

First import the ideas into Jira Product Discovery via a CSV import
Then prepare the file to import the idea issue link in the delivery tickets
1. go to filters > view all issues
2. filter to find the delivery tickets
3. export the delivery tickets in a CSV file
4. Edit that CSV file to only keep the Key and Summary columns
5. Add a 3rd column called "Idea key". Unfortunately you'll need to enter all the idea issue keys there for the mapping
Then import that file - For that you'll need to do it from the import that is in the Jira system settings
1. Settings menu (top navigation bar > cog next to your avatar)
2. Choose Jira settings > system
3. with the keyboard, press "."
4. Search for "import"
5. --> External system import
  1. Choose your file
  2. Choose the project with the delivery tickets
  3. Map the issue key to "Issue key"
  4. Map Summary to Summary
  5. Map "Idea key" to "Polaris issue link"
6. And import

I've just tested and it worked for me.

It's brutal - we'll need to find a way to make it easier. the problem is that while the import tool lets you select the link type, it doesn't let you choose the direction of that link ("Polaris link type" = "implements" for the delivery ticket and "is implemented by" for the idea). Also we need to rename these links so their name actually means something that people can understand......

Robby Keefer

Hello Tanguy,

Thank you for the proposed workaround. All is clear except I don't have a field I can map to called "Polaris issue link".

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