cannot connect to our repo

Question

Hi,

Please be informed that we are having an issue on our repo connection.

stderr: fatal: unable to access '<repo_url>': Empty reply from server

Theodora Boudale · Answer

Hi Sherwin Julius,

There have been no outages in Bitbucket Cloud in the last few days affecting HTTPS operations. Based on the errors, there seems to be a connectivity issue from this machine to Bitbucket Cloud.

If this server is behind a firewall, please ensure that all IPs Bitbucket is using are allowlisted:

* https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/

I suggest reaching out to your network team to check connectivity from this server to Bitbucket Cloud and identify if anything is blocking the connection.

Just a heads up, I removed the screenshots from your post because they showed the URL of a private repo. Please blur any such details in the future when you post screenshots, as this is a public forum.

Kind regards,
Theodora

Sherwin Julius Abellanosa · Answer

git pull
fatal: unable to access '<repo_url>':
Recv failure: connection was reset