Suddenly all branches except develop and master disappeared

Question

Hi, Suddenly all my open branches except develop and master are disappeared from bitbucket.

I have tried to restore a few by pushing the branches that were available on my local. So now they are there. But how to recover all those other branches which were there until Yesterday Morning.

Thanks

Daria Kulikova_GitProtect.io · Answer

Hello @abhi_saini  and welcome to the Atlassian Community!

Hope you managed to get your Bitbucket data back.

As an option to have full control over your data in case of an accedental deletion (or any other event of failure), it's worth having a backup solution in place. For example, GitProtect backup and Disaster Recovery software for Bitbucket, Jira Software, JWM, and JSM, permits to restore your data from any point in time fully or granularly to the same or a new account, to your local machine or cross-overly to another platform (GitHub or GitLab).

Moreover, with GitProtect backups you can easily schedule and automate your backup policies, back up your data to multiple storage destinations, ensure data replication between storages, unlimited retention, private AES encryption key, ransomware protection, etc. You can read more about backup best practices and how GitProtect meets them in this article: https://gitprotect.io/blog/bitbucket-backup-best-practices/

Learn more about GitProtect backup and DR software on Atlassian Marketplace: https://marketplace.atlassian.com/apps/1225728/gitprotect-io-backup-for-bitbucket?hosting=cloud&tab=overview

If you have any questions regarding Bitbucket backup, you can schedule a live demo anytime.

Kind regards,

Daria

Syahrul · Answer

Hey @abhi_saini

I have raised a support ticket on behalf of Theodora to help you investigate the missing branch. You can find the support ticket in our Support portal at:

https://support.atlassian.com/requests

Regardss<
Syahrul

abhi_saini · Answer

Hi,

Thanks for your answer.
I have tried clicking on Commits and then Show all but that is not helpful because I was trying to locate some very old branches and I see only new branches in the list which we have already pushed from local.

On the Branches page, I have also tried changing the dropdown to All branches, that also doesn't show me my old branches which were available till last week.

About your suggestion:
we have already pushed all the latest branches which were available on our local but again it is about those old branches which were on hold due to priorities.

About restoring the backup:
I need to know who deleted them and when the branches were deleted because I can not see the logs about who deleted them. For restoring the backup, we should do it only if it doesn't remove our new commits and new branches that were added after the backup was created. Otherwise we should not do it.

Thanks