To create a ticket in service desk of customer portal using REST API?

Question

Hi Team,

I have checked the REST API documentation for creating a service desk ticket in JIRA?

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post

Will this create a ticket in customer portal?

And also in the documentation, I have founded that "requestTypeId" & "serviceDeskId" fields needs to be passed as request. Where can I find these things in Jira and how?

Then what are the fields need to be mandatory for these to create a ticket in service desk?

Tansu Akdeniz · Answer

You can do it by supplying basic auth headers described here.

Prabhu_0vls3w · Answer

Thanks @Tansu Akdeniz

Can you also tell me can we use the Basic Authentication to use these API's or do we need Oauth 2.0?

If OAuth 2.0 needed means how can I get the access token? Since I am new to the Atlassian this is slightly confusing me.

Tansu Akdeniz · Answer

Hi @Prabhu

Welcome to the Atlassian community.

Will this create a ticket in customer portal?

Yes.

Where can I find these things in Jira and how?

You can check the URL. See this thread.

Then what are the fields need to be mandatory for these to create a ticket in service desk?

Summary is always required. But if you mark some other fields as required, you have to send them too.