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Changed From, Changed To - for a Custom Single Select Field

Jugal Doshi

Hello,

To provide some context, in our cloud instance, we have created a custom single select field called 'Sub-Portfolio Manager'. I am trying to automate a notification to an appropriate team whenever the custom field (Sub-Portfolio Manager) is changed. However, I'm not able to successfully achieve Changed From and Changed To values.

I'm using the following smart values in the Content section of my Automation Rule body:

Date of Change: {{updated}}
Initiative Name: {{issue.summary}}
Sub-Portfolio Manager Changed From: {{#changelog.customfield_10287}} {{fromString.asText}} {{/}}
Sub-Portfolio Manager Changed To: {{#changelog.customfield_10287}} {{toString.asText}} {{/}}
Initiative ID: {{issue.customfield_10304}}
Current year $: {{issue.customfield_10123}}

Accepted answers

John Funk

Hi Jugal - Welcome to the Atlassian Community!

What is working and what is not working? What is the result when you run it?

All comments

John Funk

Hi Jugal - Welcome to the Atlassian Community!

What is working and what is not working? What is the result when you run it?

Kalyan Sattaluri_iinm1n

Hello @Jugal Doshi

Is your trigger "Field Value Change"?

Cause if its not, then you wont get any values.

But if it is "Field Value Change".. all below should work:

{{fieldChange.toString}}
{{changelog.Your Field.toString}}
{{#changelog.Your Field}}{{toString}}{{/}}

Please log these values and share screenshot if your rule / audit log

Jugal Doshi

Hello Kalyan,

Thank you for your response.

Yes, the trigger is Field Value Change. I've attached two screenshots

1) My Rule

2) Output Value

I'm still not seeing values being populated for 'Sub-Portfolio Manager Changed From' and 'Sub-Portfolio Manager Changed To'.

Jugal Doshi

Hello John,

Thank you for your response.

What am I trying to achieve?

I am trying to automate a notification to an appropriate team whenever the custom field (Sub-Portfolio Manager) is changed.
Current Rule:
- Date of Change: {{updated}}
  Initiative Name: {{issue.summary}}
  Sub-Portfolio Manager Changed From: {{#changelog.customfield_10287}} {{fromString.asText}} {{/}}
  Sub-Portfolio Manager Changed To: {{#changelog.customfield_10287}} {{toString.asText}} {{/}}
  Initiative ID: {{issue.customfield_10304}}
  Current year $: {{issue.customfield_10123}}

What is not working?

Based on the rule above, my automation output does not yield any values for 'Sub-Portfolio Manager Changed From' and 'Sub-Portfolio Manager Changed To'
Output Result:
- Date of Change: 2024-05-20T16:50:15.8+0000
  Initiative Name: Pega Upgrade-Prime - V8.8.4 - Jugal
  Sub-Portfolio Manager Changed From:
  Sub-Portfolio Manager Changed To:
  Initiative ID: 11154
  Current year $: