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Global Automation: The issue type selected is invalid

Cláudia Silva_6y5497

Hi,

I am creating a "Global automation" in which my trigger is triggered when there is a change to the issue's status, this status must be equal to "Approved" and these issues must belong to project X, Y and Z. In each issue must still be present issue links of type "Blocks". Then, for each issue, it must belong to the "TCM" project and the issueType = "Request", then the status of each issue will change from "Request" to "Implement". The entire process works correctly, until the change of issueType where the error "The issue type selected is invalid. (issuetype)" appears.
Below is a screenshot of the automation.

Notes: We added the issueType "Implement" to the default issues Type, we also tested adding it to the issueType of the "TCM" project itself, but without success.

Can you help me in this regard?

Thanks!!

Accepted answers

Jerrold - Empyra

Hi @Cláudia Silva

Could you please verify if both issue types have identical workflows. Because that may be one of the reasons its not changing

Thank you.

All comments

Klaudia Schön_Deviniti_

Hi @Cláudia Silva

In the first step, I would recommend you to verify whether you are able to create the issue with the mentioned issue type in a manual way. Are you able to manually select this specific type on the create screen? Or maybe is it a sub-task type?

Kind regards,
Klaudia

Jerrold - Empyra

Hi @Cláudia Silva

Could you please verify if both issue types have identical workflows. Because that may be one of the reasons its not changing

Thank you.

Cláudia Silva_6y5497

I think the problem could be here, because in the "TCM" project, if I create an issue, I can't add the issueType "Implement" to that same issue. I can only add it if I actually created an issueType "Implement" within this project. The question here is to understand how I can interact with projects even though they have different workflows... I believed that by adding the issueType to the JIRA settings as a default issueType that it would be enough to identify it in the "TCM" project...

Thank you!

Cláudia Silva_6y5497

I'm not sure how I can tell if it has the same workflow, I don't know if you could help me in that regard? What was done was to add the "Implement" as a "Default Issue Type Scheme" where in the projects column it is associated with Global (all unconfigured projects). However, if I try to create an issue in the "TCM" project, only the issuesType that I created in the project itself and it doesn't let me select, for example, "Task" or "Improvement" because it's a different project, but I would like it to be possible to still interact with the default issueType.

Thank you.

Klaudia Schön_Deviniti_

@Cláudia Silva In case you use another project scheme for this project, you need to localize the proper one in the global settings and then, add the specific issue type to this scheme. A separate workflow shouldn't be a problem here as your wish is to create the issue

Jerrold - Empyra

Can you share the screen shot of the issue type scheme in the TCM project

Project settings > issues > Types

Cláudia Silva_6y5497

Yes of course. These are the issue types that were created for this project and one of them is "Implement". Even so, we also created an "Implement" in the default issue Types but neither one nor the other identifies it.

Screen shot - issueType.png

Cláudia Silva_6y5497

The question is that the other projects are "company-based" and TCM is a "team-based" project, does that make a difference? It's just that if I go to Issue -> Issue type screen schemes I don't have any associated with the TCM project..

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