Worklog mandatory

Question

Hi ,

I want to make to log work mandatory when the issue is moving to done status

How can I do that ?

Dimitris Sylligardakis · Answer

Hi Aswathi,

Apologies if you've done all this before. Just breaking it down as much as possible.

Possible reasons it's still a problem:

* When you transition an issue to "Done", Jira might use a dedicated screen. Make sure this screen has the "Time Spent" field included and marked as mandatory.
* Even with the validator, users need the "Work on Issues" permission at a project level to be able to log work. Check project permissions.
* If your workflow uses post functions after the "Done" transition, these could potentially clear the "Time Spent" field.
* Conditions on the transition could prevent the validator from working correctly in certain circumstances.

Here are some steps to troubleshoot

* Editing the workflow in diagram mode can give you a clearer picture of the transitions and elements involved. Switch between modes if you haven't already.
* Create a test issue and try to move it to "Done". If the validator doesn't work, examine what's preventing it.

If that doesn’t work, other potential causes and troubleshooting

* Conflicting Add-ons?* Look at your installed add-ons in Jira. Any that deal with workflows, issue editing, or custom fields might interfere with worklog validation.
* Temporarily disable these add-ons one by one during testing to isolate conflicts.

* Complex Workflow Setup:* Multiple Paths to "Done": Review your workflow for different ways an issue can reach the "Done" status. Ensure your validator or automation covers all paths.
* Unexpected Post Functions: Examine any post functions on transitions. They might be unintentionally clearing or manipulating the "Time Spent" field.

* Custom Scripting:* If your Jira instance uses custom scripts (e.g., through ScriptRunner or other plugins), there's the potential for those scripts to interfere with standard validation mechanisms.

Aswathi D · Answer

Hi

I don't prefer using any plugins

Any other suggestions please ?

Aswathi D · Answer

Hi

Tried this .

Even after logging the work ..it's showing error

Why ?