Creating Issue In Jira from an incoming email

Hemanshu Sood

Hi please assist me with:

1) Creating an issue inside JIRA with an incoming email and populating the custom fields whose value has been specified in the email.

2) Is there a script required for this functionality to work.

3) In Atlassian docs I have read that JIRA provides this functionality by default with the help of mail handlers, mail servers etc. But the true nature of its working is not clear.

 

Can you please help?

 

Thanks in advance

Vladimir Yakimov _Botron_

Hello Hemanshu,

There are several pre-requisites you need to setup first. I would assume that you are interested in setting up email channel for JIRA Service Desk handling incoming mail requests.

1. You need to setup an email channel for the incoming mail request:

• Within your Service Desk Project Settings go to Email Requests and setup the generic e-mail you would use to receive incoming requests. 

2. Once you have the mail set up, you need to have a proper request type set which is suitable for email requests.

Check out this page for some details:

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

Pay attention to the field requirements. Request type should have summary and description fields only that would be populated from subject and email body from the incoming mail.

3. As for the custom fields those would be setup with their corresponding default values.

Hope this would help you a bit.

 

Regards,

Vladimir