Jira Automation E-Mail Action and Attachments

Question

Hi,

in the provided example used in a jira automation email action , all attachments from the issue are listed, not just those visible to the customer on the portal.

{{#issue.attachment}}
* {{filename}}

is there a way to list only the attachments that have actually been shared with the customer?

best regards,

flo

Clark Everson · Answer

Hi @Florian Schüller

More than likely not. Attachments in Jira are not actually secured in the sense of how a system like box or drop box have attachments. We have a very large public instance and when it comes to working with customers the general guidance we have gotten around attachements is to use a secondary system. However in data center and server secondary systems will have limited ability to work with automation for jira

Best,

Clark