How to set up a common rotation that supports multiple teams without duplicating the rotation?

Question

The scenario is that I have three separate teams under an organization that works in a common US time zone. I have a contracting team working in a different time zone which fits perfectly to use the follow-the-sun on-call model.

The question is how do I set that up?

I want to move to a world where

* Team 1 rotation starting 8 AM to 8 PM Eastern
* Team 2 rotation starting 8 AM to 8 PM Eastern
* Team 3 rotation starting 8 AM to 8 PM Eastern
* Team 4 rotation to fill in as a general guardian for Team 1,2, and 3 from 8 PM to 8 AM Eastern

Eric Wang · Answer

Team1, 2, and 3 support different services, and the org (for right or wrong) has separated each squad as its own team in Opsgenie. I'm hesitant to break that model unless I have to.

I do like what was suggested above by @tom unless you have thoughts where that wouldn't work.

Christian Beaulieu_3144lv · Answer

Hey @Eric Wang ! and thanks for @ mentioning me @Dave Rosenlund  _Trundl_

It seems the best approach may be to create each rotation instead as a new Opsgenie Team, use Routing Rules and Escalation Policies and a single rotation for each of the 4 OG Teams. That way you can route alerts as needed, depending on time of day and escalate as needed :)

Eric Wang · Answer

They are all separate teams in Opsgenie and I like your suggestion.

To paraphrase, Team1, 2, and 3 should have a team policy to forward all alerts to Team 4 from 8 PM to 8 AM ET.

And instead of having rotations setup in each team, the person on-call will be 24x7 but due to the forwarding rule, they should not be paged from 8 PM onward.