Cloning from github while running composer in pipeline fails

Question

We are having a problem that occurs not very often, but it is annoying. We try to run composer in a pipeline step and to install pimcore v11 packages that sometimes fails. It is always the same error and we do not have a clue what the problem could be, because these are public repositories but the result is either a connection timeout or permission denied. Does anyone have a hint what could cause the problem, because we cannot control the connection params, it should just work. Following the error: Downloading php-http/discovery (1.19.4) Failed to download php-http/discovery from dist: curl error 28 while downloading https://api.github.com/repos/php-http/discovery/zipball/0700efda8d7526335132360167315fdab3aeb599: Connection timeout after 10002 msNow trying to download from source - Syncing php-http/discovery (1.19.4) into cache In Git.php line 471: Failed to clone https://github.com/php-http/discovery.git via https, ssh protocols, aborting. - https://github.com/php-http/discovery.git Cloning into bare repository '/composer/cache/vcs/https---github.com-php-http-discovery.git'... fatal: unable to access 'https://github.com/php-http/discovery.git/': Failed to connect to github.com port 443 after 131203 ms: Connection timed out - git@github.com:php-http/discovery.git Cloning into bare repository '/composer/cache/vcs/https---github.com-php-http-discovery.git'... git@github.com: Permission denied (publickey). fatal: Could not read from remote repository. Please make sure you have the correct access rights and the repository exists.

Theodora Boudale · Answer

Hi Nicolas,

You can create a ticket with the support team for investigation.

I provided the steps to create a support ticket in my previous reply.

Kind regards,
Theodora

Nicolas Charpentier · Answer

Hello,

Looks like a global issue, we have this timeout in 1 out of 10 pipeline runs, for some months.

Maybe there is something wrong in bitbucket runners network.

Theodora Boudale · Answer

Hi Andreas,

I would recommend creating a support ticket for this issue, as we're probably going to need additional debug information and check the build logs.

You can create a ticket via https://support.atlassian.com/contact/#/; in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as a product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.

Kind regards,
Theodora