You don't have permission to transition this issue

Question

Hello!

We have a problem with one issue in JIRA. Noone is able to Resolve/Close or Transition this issue. I have checked few users, all of them including me (an admin) have permissions to perform all mentioned actions (used permission helper) but we all see only options from screenshot "You don't have permission to transition this issue"

We do not have similar problem with any other issue. Any suggestions? I am new to managing Atlassian products

Matt Parks · Answer

It doesn't matter what status the issue that you cloned it from was in, the new issue will always be in the initial status.

You'll need to look at the workflow transitions out of the Backlog status and see if there are any Conditions which the new issues doesn't meet.

It's possible that some fields were cloned from the old issue and the value in those fields is preventing the transitions.

As a quick check, you could always create a new issue of the same issuetype in this project and see if you are able to transition out of the Backlog status.

Daniel Ajenjo_qcon7b · Answer

Hi Alex,

Have you checked in the available transitions that leave the current state (Backlog) the conditions or validations they have applied?

I would recommend you to check both the properties of the "Backlog" state and the outgoing transitions to other states, to check that there is no configuration that blocks the ability to transition, as we rule out that it is a permissions problem because you have already checked it.

Another test you can perform is to add a new transition to another state to validate that a clean transition works correctly.

Ibexa IT · Answer

Hi! Thank you for this tip. I have attached some additional information I have found under Radek Dostal answer in case you will have additional ideas about it