Notifications not sent to Reporter

Question

Hi, we use a form to collect requests into a Work Management project. There are a couple of oddities presented by doing this, but one of the most frustrating so far is that updates to the Jiras created via the form (including comments) are not sent as notifications to the Reporter of the Jira and there is also no way for the Reporter to be added as a Watcher, either.

Am I missing something obvious or is this a pretty blatant bug?

BJ Cardon · Answer

It is Team Managed, you're correct.

The Form visibility is set to Open so anyone with access to the company site can submit the form. The Reporter field does show the name of the user that submitted the form that I am communicating with.

Thanks for any help you can provide!

Trudy P Claspill · Answer

Hello BJ,

Disclaimer: I don't work much with JWM and its forms functionality.

Are you working with a Team Managed Work Management project? I suspect you are because you said visibility settings are set to Limited.

What is the visibility setting for the Form; Limited or Open?

How are you confirming that the user is actually the Reporter for the issue in Jira? I'm curious because with the Limited access you mentioned above, a user that hasn't been added to the project should not be able to create issues in that project. But according to the documentation if your form visibility is Open, then they could submit the form simply by have access to the instance. That seems contradictory, so I'm wondering about the actual user value specified in the Reporter field.

BJ Cardon · Answer

Yes, I have been communicating directly with this user to verify the functionality. I can ask them if there is anything unusual about their personal notification settings in regards to this project.

I will note that the Reporter is not a member of the project but is a member of the site, and the visibility settings on the project are set to Limited which is "Anyone with access to the <company> Jira site can search for, view, and comment on this project's issues. Only people you add to the project can create and edit its issues." which implies to me that comment notifications should work just fine.