assignee report

Sampath_z585xx

Team

 

I would like to take individual assignee report in easy bi. Please suggest 

Assignee : 

How many tickets taken FY24

Ticket update days (first time to respond)

Tickets closure days

Ticket not touched / not commented for a long time

and finally average 

Martins Vanags_eazyBI

Hi,

eazyBI is a great Jira reporting tool where you can build many custom measures.

Please be more specific on how you measure "taken" - what steps does the assignee take in Jira to "take" the ticket in a period (does it update the assignee, a status field, or make first comment, etc.) - which Jira field triggers that for the report in the period? 

Is "first time to respond" a Jira SM SLA field or just some internal definition for any field update for the ticket?

What exactly means "closure"(status, resolution etc.)?

I would recommend reaching out to support@eazybi.com with more details about your use case

 

Martins / eazyBI