I want users outside of my Jira Service Management project to create requests via email, even when customer permissions (channel access) are restricted, how configure an email channel to allow such requests?
Welcome to the community @noman_ahsan
You would need to go to project settings -> email requests -> three dots -> Manage allowlist, and enter all of the domains that you want to allow to raise the email requests
It looks like you're new here. Sign in or register to get started.
