Trying to use a global automation rule to trigger an email update for tickets that have been "Created" without an update in more then 48 hours. I have tried using multiple triggers on the created front, but then every ticket being created sends me an email, every time its been created. Tried to use "update" for trigger, but that one does not seem to offer any triggering since, the ticket is not being updated for 2d+?
Any suggestions for global automation rules in JIRA?
