Can't Attach Jira Issue to New or Old Bitbucket Projects

Question

Hi there,

I'm really confused about how to use Jira Issues. I remember being asked on older repositories if I wanted to migrate Issue to Jira Issues. Now, when I try to do that on older repositories or new ones, I get stuck in a loop I do not understand. Please see the short video of my user experience: https://nimb.ws/HXm8lUJ

And a couple of screenshots:

https://nimb.ws/zsRJdC3
https://nimb.ws/BZgj8Ic

I use this for project management and issue tracking, and I'm not a programmer but I am the admin, so some of the access control is a mystery to me and I'll need a short video or screenshots to help me navigate this.

Thanks,

Jeff

Syahrul · Answer

Hey @Jeff Morrow

Thank you for your feedback. I understand that our instructions may be confusing, so I will forward your suggestions to improve the clarity and accuracy of our instructions.

Please let me know if you have any other questions.

Regards,
Syahrul

Jeff Morrow_og6rp9 · Answer

I read that article and it makes my head spin. You guys need the basic best practice of including screenshots in your KB articles. Some of us are not IT experts.

Syahrul · Answer

Hey Jeff,

Welcome to the community!

I'm sorry to hear that you are confused about how to migrate Bitbucket issue to Jira. We have an existing KB that I highly suggest you go through to get a better understanding of how to migrate them:

Migrate issues to Jira Software

Ensure you are an admin in Jira cloud before migrating them over, as it's one of the requirements.

Regards,
Syahrul