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unable to login via email and password

Jason Held_yf4ugt

screenshot below. Screenshot from 2024-04-10 16-36-11.png

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Gergana Prokopieva

I had an issue to login with an access so I logged with my SSO / instead of username / and my bitbucket http token instead of password.

Fabio Racobaldo _Catworkx_

Hi @Jason Held and welcome,

please take a look to the following troubleshooting article https://confluence.atlassian.com/bbkb/we-couldn-t-log-you-in-error-message-1236932685.html#:~:text=You%20attempt%20to%20log%20in,then%20try%20logging%20in%20again.

Hope this helps,

Fabio

Jason Held_yf4ugt

Unfortunately those steps have not worked.

Jason Held_yf4ugt

Unfortunately those did not help.

Fabio Racobaldo _Catworkx_

hey @Jason Held , try to raise a ticket to Atlassian support team https://support.atlassian.com/contact/

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