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I can't change my email

Vova Lantsov_59hmnb

I'm moving to a new email provider (Proton) and it offers a built-in feature called "proxy email addresses".

So, I issued a proxy address to use as my email for Atlassian (atlassian@alias.my-domain.dev - I replaced the domain for privacy)

Atlassian tells me:

"Email invalid

The provided email address is not allowed, please use a different one"

Why is it not allowed and which one I'm allowed to use with my domain?

Accepted answers

Syahrul

Hey @Vova Lantsov

Welcome to the community!

The error message you see is likely because your email proxy uses an invalid fully qualified domain name; hence, it was not allowed.

You can check Wikipedia to further understand about valid FQDN at:

https://en.wikipedia.org/wiki/Fully_qualified_domain_name

Regards,
Syahrul

All comments

Syahrul

Hey @Vova Lantsov

Welcome to the community!

The error message you see is likely because your email proxy uses an invalid fully qualified domain name; hence, it was not allowed.

You can check Wikipedia to further understand about valid FQDN at:

https://en.wikipedia.org/wiki/Fully_qualified_domain_name

Regards,
Syahrul

Vova Lantsov_59hmnb

Hi @Syahrul

I'm 100% sure that my domain meets the criteria for an FQDN. I think the problem is related to email backend validation. Either it doesn't allow .dev domains or doesn't allow using text "atlassian" in any part of the email address or has some restrictions on what characters can be used for the domain (just in case, mine contains a hyphen).

Syahrul

Hey @Vova Lantsov

Interestingly, I did some tests and had no issue changing to a test dummy email with Atlassian or .dev domain.

Could you raise a support ticket in our support portal under update account options at https://support.atlassian.com/contact/

Regards,
Syahrul

Vova Lantsov_59hmnb

@Syahrul https://support.atlassian.com/requests/CA-2913778/

Arthur Lambert-Bourjac_61p75z

Hi,
I'm also moving to Proton, any news why atlassian doesn't allow certain addresses ?
Mine is a proxy alias looking like "name.atlassian@subdomain.simplelogin.com"

Adam Omicron

----------

Adam Omicron

Official answer:
This domain resolves to mx1.simplelogin.co, aka Proton. Unfortunately Atlassian does not allow emails from Proton because they have allowed many spammers to use their service, and it had been used to heavily abused spam our systems in the past.

[Please] use a different address or use an email from a another email service provider.

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