JETI: Emails are not in the log

Question

Hi all,

we are experiencing a strange behaviour with JETI. If we look into the Email tab (Email Audit Log) we see all outgoing mails but only a few incoming mails. I cannot see any hints on why this is so. This happens also in one issue where the reporter stays the same. Any ideas what may be the reason?

All mails do appear as comments, but we would like to see all mails on the tab as it makes things easier.

Regards, Bruce

Stephane Genin_0gpeps · Answer

Hi Tibor.

Thanks! I had a context, but badly configured. The Jira Handler is configured to create a bug in project A by default. I configured my context for project A and issue type bug.

In my case, the mail was related to an existing Enhancement.

So I removed the issue type in the context and now it's OK.

Thanks again

Stéphane

Tibor Hegyi [META-INF] · Answer

Hi Stefanie,

Please make sure that you have a Mail Handler Context for both Email This Issue Mail Handlers. It is important that Mail Handler Contexts cover your projects and issue types for which you process emails.

Regards,

Tibor

Stephane Genin_0gpeps · Answer

Hi Tibor and Bruce

I experience the same issue.

I have 2 JETI incoming mail handlers. For the first one, logs are filled when an incoming mail is processed. For the second one, the mail is processes, a comment is set on the issue, but I can't see anything in the logs nor in the Mail tab of the issue.

Thanks