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Trigger automation when Parent changes?

Shawn Oster_asl6gj

I'm looking to run some automation when an issue's parent (not the old Parent Link) changes.

I didn't find a specific trigger so I'm using "Issue updated" but I only want to continue the automation if the Parent changed, and ignore any other field changes. I figured I'd compare the previous value to the new value and if they're different then Bob's your uncle but I'm not able to get the previous parent value.

I've tried various combos of fieldChange, addedfieldChange, deletedfieldChange, and changelog.

Anyone have a simple, working example of capturing the previous Parent value, or any other way to restrict the trigger to just "When the Parent changes, then..."

Accepted answers

Dexter de Vera

Hi @Shawn Oster ,

You can use the trigger Field value changed. where you can access the previous value using this smart value {{fieldChange.fromString}}

All comments

Dexter de Vera

Hi @Shawn Oster ,

You can use the trigger Field value changed. where you can access the previous value using this smart value {{fieldChange.fromString}}

John Funk

Hi Shawn,

What is it you are wanting to do when the Parent changes?

Shawn Oster_asl6gj

That works! I swore I tried that already but after awhile all the automations blur together. Thanks a million.

Shawn Oster_asl6gj

The answer below got me sorted but there are several things we do, depending on the context:

Copy or clear labels to match the parent
Adjust dates
Align certain custom fields

A lot of it is to sync metadata (custom fields) to make parent/child queries easier.

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