Comment internally if a service desk users commented

DG_lkynet

Hello togheter,

I want to change the comment from the user "Service Desk" to internally if the user updates the ticket with new a comment for e.g. by mail update:

 

Trigger

• When Issue commented

Condition

• If: User is "Service Desk"

Action

• Then edit comment visibility "internal"

I can't find a action like change the last comment. 

Is there a existing workaround?

 

Cheers, 

DG

 

Tugba Capaci

Hi @DG ,


Unfortunately, Jira automation doesn't support changing comment visibility directly.

 

However, you can check out the workaround recommended here.


Tugba 
actioner.com