How can we activate Free Plan with 3 agents ?

Syndic Coopératif Résidence Correspondance

When registering FREE plan it's written upp to 10 users or 3 agents.

We are an not profit association that manage a building, so we expect to allow every one in the building raise ticket when things goes wrong in the building like no electricity or no water.

We are only 2 in the not profit association, so the 3 agents free plan seams perfect.

But after creating a free plan we are already exausted number of users.. Can't see anyone but me, can't delete

 

and can't switch to 3 agents free plan.

 

How to do that ?

 

Does 3 agents free plan "still" exists ?

As we can't afford 9$ x 40 as we manage the build for free (nothing is paid for that).

Thanks in advance for your quick answers.

PS: I've choose JIRA work force task model don't know if it change any thing...

Ste Wright

Hi @Syndic Coopératif Résidence Correspondance 

This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508

Comment/follow the linked question for updates.

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Just to confirm...

• The Free plan with 3 agents still exists, you can see it listed on the pricing page
• If the building residents just need to raise tickets, you can add them as customers. Customers are free, and you can have as many as you need. See how to manage customers on these help pages

Ste