how can i can create an automation rule so i can get a notification for each new comment everytime
Hi @Achour Maha,
Welcome to Atlassian Community!
In it's simplest form the automation would look something like this:
But JSM already has a notification scheme that will notify the assignee and the watchers every time there is a change to a request, and there is also customer notifications.
And if notifications are missing, you should check the notification scheme.
See more on those schemes here - https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html
Ste
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