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Automation Help: Transition Linked issue

Caressa

I'm attempting to create an automation that updates a linked issue when the trigger issue is updated to a specific status.

The issue is that this automation does not work. The linked issue is not being transitioned automatically.

Any ideas?

*This rule is not triggered by another rule

Screenshot 2024-03-28 144014.png

Accepted answers

Ste Wright

Hi @Caressa

The rule looks correct, assuming the logic is...

When an issue is transitioned to "Invoiced"
And the issue Type is Payment
Then locate all issues linked to the trigger issue in the link type "is caused by"
And transition those issues to "Invoiced"

So the issue the action is taken against should be linked to the trigger issue using the "causes" link type.

---

Could we also see the audit log, to see what is happening when it attempts to execute?

Ste

All comments

Ste Wright

Hi @Caressa

The rule looks correct, assuming the logic is...

When an issue is transitioned to "Invoiced"
And the issue Type is Payment
Then locate all issues linked to the trigger issue in the link type "is caused by"
And transition those issues to "Invoiced"

So the issue the action is taken against should be linked to the trigger issue using the "causes" link type.

---

Could we also see the audit log, to see what is happening when it attempts to execute?

Ste

Caressa

IAR-190 was transitioned to "Invoiced" so according to the automation I've built, IAR-176 should automatically be transitioned to "Invoiced" as well but it won't.

IAR-190 meets the automation condition of Issue Type equals payment

IAR-176 is linked as a "is caused by" link

jira 2.png

Ste Wright

Hi @Caressa

The error in the audit log states IAR-176 cannot move to the destination status, so either...

It's not a status on that issue type's workflow
There's no direct route to it (i.e a transition from the current status > Invoiced)
There's a condition, validator, or other workflow property stopping the transition from occurring via Automation

^ Could you check these 3 issues, and see if this helps clarify the problem?

Ste

Caressa

A user restriction in the status workflow was not allowing the automatic transition. I allowed the issues reporter (which is actually another jira automation) the capability to transition the IAR-176 linked status from In Progress to - Invoiced

Screenshot 2024-04-01 085423.png

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