develop wasn't synced with master

Question

Unable to sync popup appears when I try to sync DEV with Master

with the below message

develop wasn't synced with master

confirmed through Git that there are no conflicts to be resolved

confirmed with BitBucket admin that I do have access to sync branches

I have sync'd branches earlier this week, but I am unable to sync these 2 branches

Please advise how to get these 2 branches to sync

Thank you

Theodora Boudale · Answer

Hi Sheila!

A sync is simply a merge between the two branches and you can do it locally in a clone of a repo.

Ensure you have pulled the latest changes for both develop and master branch in your local clone, and then you can merge master into develop, and push your changes.

If you would like us to troubleshoot why the sync from the UI is failing, we would need some additional info before you sync locally.

1. Open Developer tools on your browser while viewing the Bitbucket Cloud repo
2. In the Developer tools, select the Network tab
3. Then, attempt to sync in order to reproduce the error
4. In the Network tab, look at the requests. Is there any request with 4xx or 5xx error code? If so, what is the exact error code of the request?
5. If you select that request you will see a new panel with more details about the request. If you select the Response tab in that new panel, what info is shown there?

Kind regards,
Theodora

Sintayew Gashaw · Answer

https://community.atlassian.com/t5/Bitbucket-questions/develop-wasn-t-synced-with-master/qaq-p/2655755