Does deleting a Compass-synced JSM service remove it from Compass too?

Hayden Young_ykned0

We're in the middle of a Jira rollout for our devs, but in DevOps we've been using JSM prior to that as a service desk.

As they've rolled out, they've started using Jira Software components, which have been turned into Compass components. However, where our Services list in JSM is supposed to be a list of environments for our applications, now there are entries in that list from the devs' Jira Software projects too, which we'd like to avoid.

Will deleting those in JSM just stop them syncing from Compass or will it persist that delete to Compass too?

Caroline Bartle

Hi @Hayden Young - deleting them in JSM will indeed persist a deletion to Compass as well. 

I'm interested in your use case, and I wonder if you could share a bit more about your scenario, specifically:

Services list in JSM is supposed to be a list of environments for our applications

Are your environments set up as Software Services? What type of components are the dev team using?

The component types that are synced from Compass to JSM are Software Services, Applications and Capabilities (the other types are not). Equally, on the JSM side, Business services are not synced to Compass - using different types could be a way of avoiding the syncing. 

now there are entries in that list from the devs' Jira Software projects too, which we'd like to avoid

 Is it just via the JSM Services list that you'd want to remove the devs' components or is it via other touchpoints (e.g. Affected Services field)?