Unable to clone a repository I'm invited to - won't accept my credential and asks for user name

Wayne Richard Bennett

I know my credentails are correct.  But a window opens up asking for my user name.  I looked in my account to find my user name but only found a public and a private name - not sure where to find my user name.

After executing the git clone command (with the correct URL) a window is displayed asking for my user name.  The cloning fails at this point.

Ben

G'day!

The most common issue customers are experiencing related to authentication is due to the deprecation of GIT username/password in favour of App Passwords on 01/03/2022:
https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231

You will need to make use of an AppPassword for communicating to GIT via HTTPS.
We have documentation for usage of app passwords at the following link:
https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/#Create-an-app-password

Essentially, when connecting via HTTPS you will use your AppPassword alongside your username seperated with a ":" character.

Therefore if you are authenticating to GIT over HTTPS to push/pull you will need to update your remote URL's to include the App Password:

git remote set-url origin https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git

The same applies when performing git clone:

git clone https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git

I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)