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Cannot create new hierarchy level despite upgrade

Angela Hans

Hi there,

I made an upgrade today as I want to customize the hierarchy levels.

I did get the sandbox and I have the option to change the epic, but I am not allow to create neither a new epic nor change the hierarchy levels.

Does anyone know how to proceed?

Thanks,

Angela

Accepted answers

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Jack Brickey

Hi @Angela Hans , welcome to the community.

I need to research this, but if I recall correctly, you require Jira Software premium in order to use the advanced hierarchy as part of the Advanced Roadmaps. Did you see somewhere staring otherwise? I know features are constantly being added so it may now be possible but I have not observed that.

Angela Hans

Hi Jack,

thank you for you answer.

As I mentioned above, I did indeed upgrade to Premium.

Angela

Jack Brickey

Yes I saw that but should be more clear. I "think" the hierarchy above epic is part of the Jira Software and not Jira Work Management.

can I ask what your goal is exactly?

Jack Brickey

Let me pull in a colleague here that is more experienced in JWM.

@John Funk , can you comment on this?

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