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Two automations not working together

Adrian.Lester

I've been setting up some automations as per the guide here. Specifically, I've an automation to Transition an Idea to Done when the Epic is Done (when the Idea is linked to 1 Epic) and also Transition an Epic to Done when all linked issues are done.

Today when a dev finished the last task in an epic and moved the task to Done, one of the automations fired ok - the Epic transitioned to Done because all its linked issues are done.

However the Idea was not transitioned to Done and the audit log shows the automation didn't even fire.

Any thoughts on what's wrong with my automation rules?

Accepted answers

Ste Wright

Hi @Adrian.Lester

The second rule (which can be executed by the first) needs to be allowed to do so. This doesn't happen by default. To do this...

Open Rule details
Ensure this checkbox is checked/TRUE...
- Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.

^ Let us know if this fixes the issue

Ste

All comments

Ste Wright

Hi @Adrian.Lester

The second rule (which can be executed by the first) needs to be allowed to do so. This doesn't happen by default. To do this...

Open Rule details
Ensure this checkbox is checked/TRUE...
- Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.

^ Let us know if this fixes the issue

Ste

Mart Postma

Hi @Adrian.Lester ,

Could you please share the details of both your audit log and the "Then: Edit issue fields - Stage, Roadmap" rule details in your first screenshot? That will help us better understand the configuration of your automation rule and identify where the issue may be.

Thanks!

Adrian.Lester

Hi Steve,

Yes, this worked perfectly. Thank you!

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