Copy the Assignee of the ticket comment on the ticket to custom date field

jira_admin_cu

Hi Team,

We have a custom field "Last Commented By Assignee" date field.

How to copy the latest date and time stamp when the current ticket assignee commented on the ticket?

"Last Commented By Assignee" date field should take the date value of the current assignee of the ticket comment on the ticket

Ram Kumar Aravindakshan _Adaptavist_

Hi @jira_admin_cu

For your requirement, I suggest using the ScriptRunner Listener and setting the Event to Issue Commented Event.

Below is a sample working code for your reference:-

import java.text.SimpleDateFormat

def issue = event.issue

def simpleDateFormat = new SimpleDateFormat('dd/MMM/yy h:mm a')

if (issue.comments.last().authorApplicationUser == issue.assignee) {
    issue.update {
        setCustomFieldValue('Latest Comment', simpleDateFormat.format(issue.comments.last().updated))
    }
}

Please note that the sample working code above is not 100% exact to your environment. Hence, you will need to make the required modifications.

In the sample code above, I have used ScriptRunner's HAPI feature for simplification. To pass the Date and Time value from the latest comment to the Date Time field, you must ensure that the Date Time format is set correctly. To achieve this, I have used the SimpleDateFormatter, i.e.:-

def simpleDateFormat = new SimpleDateFormat('dd/MMM/yy h:mm a')

You will then need to use the format option to convert the Date value into String and set it according to the format above for it to be acceptable by Date Time field.

Below is a screenshot of the Listener configuration:-

I hope this helps to solve your question. :-)

Thank you and Kind regards,
Ram

Senior Support Engineer