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Licensing question

Nick Hall_t1ke50

Hello, we are thinking about using Atlassian Intelligence to help end users search pages in Confluence.

Currently only the editors of confluence content have confluence standard licenses. The majority of our end users don't have confluence licenses, but the space is shared using Jira Service Management so people can view knowledge articles when raising a help request.

Would we be able to leverage Atlassian Intellegence for all these users by just upgrading the confluence editors to Premium. Or would we need to buy Premium for all our users (at which point this product is no longer attractive to us)

Comments

Alexis Robert

Hi @Nick Hall ,

Atlassian Intelligence is only available when accessing content directly in Confluence.

Users viewing articles from a JSM portal do not have access to any of the Confluence AI features.

Even if they had Confluence licenses, they would then need to access the content directly in Confluence to view those.

Let me know if this helps,

--Alexis

Nick Hall_t1ke50

Thanks for the quick reply Alexis. Sadly this is not viable for us then, as we would need to purchase 150+ Confluence licenses.

Luciana Oliveira_bki4rf

Good morning,
Can you guide me on how to release the guest account?
I entered the guest option but I couldn't add it, do I need to be an ADM for the organization?