My company uses Atlassian Jira, but I had no part in configuring it or creating the workflow. I find the user interface utterly baffling and confusing.
I can usually simply ignore it, and that makes me happy. But every so often I have to log work or transition an "issue" to closed state. I can never find the "close this story" button. Sometimes I just get our project manager to do it for me. That makes me happy too. Where is the CLOSE IT button on an issue page?