Permission: assignable user vs assign issues

Vera Henrichs

Hi there,

We have "Business"-people that can create issues in JIRA for us (IT).

BUT we don't want this anymore; we want them to create issues, but only assign them to Person A or B and these people will assign the issue to an IT-person. So that's an eady change in the permission.

BUT we ALSO want the issues to go back and forth between IT and Business so then I can't do that with the same settings. (Right?)

How to fix this or set this up?

 

Nic Brough -Adaptavist-

You can't really control the lists directly - a user either can or can not assign an issue, and a user is either on the list or they are not.  The permissions, while granular, do not have variable options.

There is a trick though, that can get you close:

Create a group picker field called "available assignees".  Do not put this on any screens (well, view, maybe)

Create a group called "triage" and put persons A and B in it.

Create a group called "Business" and put the business users in it.

Create a group called "IT" and put the IT people in it.

In the permissions, set the "assignable user" permission to include the field "available assignees" (you might want reporter or assignee or other stuff in there, that's fine)

Now, in the workflow, you can set the "available assignees" to the group that you want the issues to become assignable to when they're in a certain status.  (This needs a bit of thought, as you probably want the inverse of what you initially think you want - when the issue is "with business", you actually want the assignee list to be "triage", so that you can select from A and B on the way out, for example)